Frequently Asked Questions

UbayTech is a leading manufacturer and supplier of premium mobile phone accessories for global B2B markets. We specialize in high-quality products for smartphones, tablets, and other mobile devices.

Our headquarters and main manufacturing facility are located in Shenzhen, Guangdong, China. We also have distribution centers worldwide to serve our global clients.

We manufacture a wide range of mobile accessories including phone cases, screen protectors, chargers, cables, batteries, speakers, and other smartphone accessories for various brands like Apple, Samsung, Huawei, and more.

Our MOQ varies by product type, typically ranging from 100 to 1,000 pieces. For specific MOQ requirements, please contact our sales team with your product specifications.

You can request a quote by contacting us through our website, email (service@ubaytech.com), or WhatsApp (+86 150-1365-6547). Please provide product details, quantities, and any specific requirements.

Yes, we offer competitive volume discounts based on order quantities. The more you order, the better pricing you can get. Contact us for detailed pricing tiers.

We accept T/T (bank transfer), PayPal, and L/C (Letter of Credit) for larger orders. Payment terms are typically 30% deposit and 70% balance before shipment.

Yes, we provide samples for quality evaluation. Sample costs and shipping fees apply, which can be deducted from your first bulk order above our MOQ.

We are ISO 9001:2015 certified and our products comply with CE, RoHS, FCC, and other international standards. We can provide quality inspection reports and certificates upon request.

Yes, we offer custom packaging solutions including branded boxes, labels, inserts, and retail packaging. Additional setup fees may apply for custom packaging designs.

Absolutely! We offer OEM/ODM services and can manufacture products according to your specific requirements, including custom designs, colors, and branding.

Standard lead time is 7-15 business days for in-stock items and 15-30 days for custom orders, depending on quantity and specifications. Rush orders may be available upon request.

Yes, we ship worldwide. We have extensive experience in international shipping and can arrange delivery via DHL, FedEx, UPS, or other preferred carriers.

Shipping costs depend on the destination, weight, and shipping method. We can provide detailed shipping quotes and help you choose the most cost-effective option.

Yes, we provide tracking numbers for all shipments so you can monitor your order status from dispatch to delivery.

Our office hours are Monday to Friday, 9:00 AM to 5:30 PM (China Standard Time). However, we provide 24/7 customer support through email and WhatsApp for urgent inquiries.

You can reach us via email (service@ubaytech.com), phone (+86-755-82571870), mobile/WhatsApp (+86 150-1365-6547), or Skype (service@ubaytech.com). We typically respond within 24 hours.

Yes, we provide comprehensive after-sales support including technical assistance, warranty service, and replacement parts. Our goal is to ensure your complete satisfaction.

We accept returns for defective products within 30 days of delivery. Please contact us immediately if you receive damaged or defective items, and we will arrange replacement or refund.