Return Policy
We stand behind our products with a comprehensive return policy and 360-day warranty coverage.
Return Policy Highlights
Quick overview of our return and warranty terms for your peace of mind.
360-Day Warranty
Full warranty coverage for 360 days from purchase date for manufacturing defects.
Easy Returns
Simple return process with RMA system and 7-15 day processing time.
Quality Guarantee
All products tested before shipping with strict quality control standards.
Return Process
Follow these simple steps to return defective or incorrect items.
Contact Us
Email us at service@ubaytech.com with your order details and issue description
Get RMA Number
We will provide you with a Return Merchandise Authorization (RMA) number
Package Items
Pack items securely with original packaging and include RMA number
Ship Back
Send items to our return address using a trackable shipping method
Processing
We process returns within 7-15 business days after receiving items
Warranty Exclusions
Please note these conditions that are not covered under our warranty policy.
Physical Damage
Items with cracks, breaks, or physical damage after installation
Installation Issues
Black or white screens caused by incorrect installation methods
Missing Labels
Products without our original quality control stamps
Broken Flex Cables
Flex cables damaged during installation or handling
Used Products
Items that have been installed or used in devices
Expired Warranty
Products beyond the 360-day warranty period
Important Guidelines
⚠️ Test Before Installation
Always test products before installation. Some items like iPad digitizers cannot be exchanged once installed.
📦 Proper Packaging
Pack returned items securely to prevent damage during shipping. Use original packaging when possible.
🏷️ Keep Our Labels
Do not remove our quality control stamps. Products without stamps cannot be exchanged.
Return Conditions
✅ Eligible for Return
- • Manufacturing defects
- • Items damaged during shipping
- • Incorrect items received
- • DOA (Dead on Arrival) products
- • Items with our quality stamps intact
❌ Not Eligible for Return
- • Items damaged by customer
- • Products beyond 360-day warranty
- • Items without quality stamps
- • Installation-related issues
- • Normal wear and tear
Need to Return an Item?
Contact our support team to start the return process. We're here to help resolve any issues quickly.