Warranty Policy
Comprehensive warranty coverage with industry-leading 360-day protection for your peace of mind.
Warranty Coverage
We provide comprehensive warranty protection to ensure your satisfaction and business success.
360-Day Coverage
Full warranty protection for 360 days from purchase date
Manufacturing Defects
Coverage for genuine quality issues and factory defects
Free Replacement
No-cost replacement for items covered under warranty
Quality Testing
All products tested before shipping to ensure quality
Common Warranty Issues
Understanding the main causes of warranty claims helps prevent issues and ensures proper handling.
Improper Installation
35%Incorrect installation methods causing damage to components
Physical Damage
25%Drops, impacts, or mishandling during repair process
Tool Damage
20%Using wrong tools or excessive force during installation
Static Discharge
10%ESD damage from not using proper anti-static precautions
Contamination
6%Dust, moisture, or chemical exposure during handling
Manufacturing Defect
4%Genuine quality issues covered under warranty
Prevention Tips
Test Before Installation
Always test components before installing to verify functionality.
Use Proper Tools
Use appropriate tools and avoid excessive force during installation.
Anti-Static Precautions
Use anti-static wrist straps and work in ESD-safe environments.
Clean Environment
Work in clean, dust-free environments to prevent contamination.
Keep Labels Intact
Preserve our quality control stamps for warranty coverage.
RMA Process
Our Return Merchandise Authorization (RMA) process ensures efficient handling of warranty claims and quick resolution of any issues.
Contact us at service@ubaytech.com with order details
Receive RMA number and return instructions
Package items securely with RMA number included
Ship to our return address with tracking
We process and respond within 7-15 business days
Warranty Requirements
📅Time Limit
Items must be returned within 360 days from original purchase date.
📦Packaging
Items must be well packaged with tracking number and packing list provided.
📧Contact First
Always contact us before shipping to get RMA number and return address.
📸Documentation
Provide photos or videos for damaged/incorrect items upon receipt.
Warranty Questions?
Our warranty team is ready to help. Contact us for any questions about coverage or to start a warranty claim.