Warranty Coverage
Built-in peace of mind for every wholesale order you place.
360-Day Warranty
Extensive protection for manufacturing defects across all major product categories.
DOA Protection
Immediate replacement for items that are Dead on Arrival or damaged in transit.
Easy RMA
Streamlined Return Merchandise Authorization process with fast turnaround times.
Quality Testing
Every returned item is analyzed by our technical team to improve product quality.
Eligibility & Exclusions
Covered Under Warranty
- • Manufacturing defects (touch issues, dead pixels, backlight)
- • DOA (Dead on Arrival) items
- • Items damaged during initial shipping
- • Performance issues under normal usage conditions
Not Covered
- • Physical damage (cracked glass, broken flex cables)
- • Installation-related damage (glue residue, internal marks)
- • Water damage or significant cosmetic wear
- • Removal of UbayTech quality control stamps
Critical Guidelines
Test Before Installation
Always dry-test screens before fully installing. Once installed, many warranty terms become void.
Maintain Labels
Keep all UbayTech quality stamps intact. Products without stamps cannot be identified or exchanged.
Documentation
Provide clear photos or videos of the defect when initiating an RMA for faster processing.
The RMA Process
Five simple steps to get your defective parts resolved.
Contact Support
Email service@ubaytech.com with your order # and issue details.
RMA Approval
Receive your RMA number and return instructions within 24 hours.
Ship Items
Send products back using a trackable shipping method.
Technical Review
Our team inspects items within 3-5 business days of receipt.
Resolution
Credit applied to account or replacement items shipped.