Authorized Repair
ISO 9001
DHL Partner
FedEx Authorized
IPC Member
Global Sources
📅360 Days360-Day Warranty
⏱️7-15 DaysProcessing Time
🌍24/7 SupportGlobal Support
The Return Process
Follow these five simple steps to ensure a smooth and fast resolution for your return.
01
Initiate Request
Contact our service team with order details and proof of issue.
02
RMA Authorization
Receive your RMA number and return instructions within 24 hours.
03
Secure Packing
Pack items carefully with original packaging and the RMA number.
04
Return Shipment
Ship items using a trackable method to our regional processing center.
05
Processing & Resolution
Refund or replacement processed within 7-15 business days.
Return Eligibility
Understanding what qualifies for a return helps speed up the process.
Eligible for Return
- ✓ Manufacturing defects (display, touch, function)
- ✓ Items damaged during initial shipping
- ✓ Incorrect items received (mismatched SKUs)
- ✓ Items with intact UbayTech quality stamps
- ✓ Unused products in original condition
Not Eligible
- × Items damaged by customer during installation
- × Products missing UbayTech quality control marks
- × Items beyond the 360-day warranty window
- × Normal wear and tear or cosmetic aging
- × Items with glue residue or internal marks